Today I went to Frankfurt for the Christmas market and took the opportunity to go into Lush again even though I'd only been there a month ago. Well, it was not a nice Lush experience this time! They still don't have all the Christmas products, particularly the really interesting ones, in my opinion! They probably won't get them at all. So I still haven't had a Witches Ball. Also, they said they no longer give away soap or shower gel samples. You can only get samples of other products in January again. WTF? The SA was rude as well, I thought. She seemed to think I was one of those brainless "kids" who hang around near that shop a lot. Then she yelled at me for not using a tester - though I did. Not going there again soon, perhaps never.
I also read that the Frankfurt shop had no idea about the announced Christmas party! So people came and there was nothing going on. Generally, customers have been complaining about the shop for ages because Lush doesn't seem to even try to entice customers to buy anything in any way.