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HoF down? TORC down? General Help for Sister Board Issues

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 15 Dec , 2023 12:50 pm
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Working ok for me.
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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 15 Dec , 2023 2:43 pm
of Vinyamar
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Yeah, it came back again, but I'd get it checked.

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Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 18 Dec , 2023 2:47 pm
of Vinyamar
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HoF Running very slowly

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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 18 Dec , 2023 3:31 pm
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It also logs me out every couple hours, even though I make sure Remember Me is checked every time.

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 12:43 pm
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Anyone else having trouble accessing HoF? The site is very slow, and as often as not I get a "Resource limit reached" message when a page tries to load.

I tried to report it there, but I got the same error message.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 1:01 pm
of Vinyamar
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Me too

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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 1:09 pm
The Grey Amaretto as Supermega-awesome Proud Heretic Girl
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I had it last night where it was very slow. I haven't checked today.

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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 1:20 pm
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Still happening

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MariaHobbit
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 1:24 pm
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Quote:
Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.
as of 8:24 am, Central time.
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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 1:37 pm
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I submitted a ticket to inmotion. Hopefully they will do something, though the last time I submitted a ticket, they were unhelpful.
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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 3:44 pm
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Still no reply. I sent a follow-up.
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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 6:49 pm
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Still nothing.
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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 8:34 pm
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Finally got a totally useless response:
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Thank you for contacting Support, my name is Mike.

I just wanted to send you this email to let you know that I have temporarily suspended and then unsuspended your cPanel account to clear your resource usage.

You will continue to resource usage error messages until your web developer optimizes your website to consume fewer resources.

Hopefully this helps to resolve any issues or concerns you may have. Feel free to leave feedback to let us know how we have done. If there is anything else we can help you with, please feel free to reply to this email or contact us by phone or chat 24 hours a day, 7 days a week.

Thank you so much for reaching out to us, and I hope you have a wonderful rest of your day.
I have let them know that that has not helped and that I am not satisfied, but I don't know what else to do. HoF may be done.
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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 8:42 pm
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Have you got a recent backup?

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 8:47 pm
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It is still set for automatic backup every 3 days. Most recent one was yesterday.

ETA: but I don't know what I would do with the backup. Maybe you and/or Al do. I guess the best option is to move a different host, but I don't know that I have the bandwidth to accomplish that right now.
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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 9:00 pm
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Is the cPanel still up? Is there any info on what processes are causing resources to be used up?

Standard phpbb3 is not resource-intensive. I wonder if any of our mods are hogging resources, but that would surprise me. Did the hosting plan get downgraded lately?

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 9:04 pm
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Yes the CPanel is still up. I could not find any info on what processes are causing resources to be used up, but I'll PM you here the login info if you would like to look. The hosting plan was not downgraded recently. I've asked them to tell me more clearly what needs to be done, but I doubt they will. I would upgrade the hosting plan if need be, but I don't know if that is the issue. I will ask that as well. Their customer service used to be very good but now it is awful.

ETA: I PM'd you.
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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Thu 28 Mar , 2024 11:07 pm
The Grey Amaretto as Supermega-awesome Proud Heretic Girl
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Hugs, V.

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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 12:38 am
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I really appreciate you and Jude and Al keeping us afloat all this time.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 4:16 am
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Well, we're back. I don't know if they did something, or perhaps Jude did something, or if it just is some random drift. Who knows how long it will last?
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