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HoF down? TORC down? General Help for Sister Board Issues

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 11:59 am
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Well, that was a brief respite. Sigh.


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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 12:15 pm
The Grey Amaretto as Supermega-awesome Proud Heretic Girl
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So short I missed it altogether.

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 3:43 pm
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Both of our boards have a history of searching and finding great hosts, which are great for a while and then they get resold to some less-great company. Remember the excellent mxhub that got acquired by the aptly-named noeclue?

I did a search for reviews on our host, and they still have a good reputation, even in recent reviews, so I'm willing to give them the benefit of the doubt, and assume that they would like to help us.

Here's what I would send them next - you can reword as you see fit:
Quote:
There is very little web development going on at our site - we have a phpbb3 messageboard that runs on php and mysql, and that's it. It has been running smoothly for months and then this latest outage happened starting a couple of days ago. There were no changes made on the site, apart from our regular users continuing to read and add posts to the site.

Looking at the Resource usage, we see that since the beginning of the logged period, 40 / 40 entry processes are used. Since none of us can currently access the site, I wonder what is causing those entry processes. Certainly not our regular users. Looking back in time, I see that the entry processes remain low, usually only 1, until they rise sharply during 26 - 27 March, where they reach 40 and seem to have remained there ever since. As I said, we have made no changes in our site apart from people continuing to browse and post on our site at basically the same rate they have been for the past few months or years.

Have you any idea what could have caused this sudden spike on the 26 - 27th of March? Is there any way of seeing where these entry processes originate? Any information and help you could give us regarding this matter would be greatly appreciated.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 3:46 pm
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Still down for me I'm afraid. Let me know if you need help Jude

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 4:13 pm
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Thanks, Jude. I sent that to them. Al, do you have any comment about what Jude wrote?


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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 29 Mar , 2024 4:23 pm
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Well, at the moment it seems to be working, though it is probably ephemeral.


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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 30 Mar , 2024 4:09 pm
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There's a good probability that what Jude wrote helped them fix it, but wouldn't it be nice if they confirmed it. Kids these days, sheesh.

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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 08 Apr , 2024 6:22 pm
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Getting the Resource Limit Reached error again. :(

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 08 Apr , 2024 7:29 pm
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Hopefully it was a one time deal. I have not had any issues.


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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 08 Apr , 2024 7:32 pm
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I haven't had any issues, at least yet.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 19 Apr , 2024 10:42 am
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Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.

Same again

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 19 Apr , 2024 11:00 am
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I got that a couple of times yesterday but it seems okay now.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 19 Apr , 2024 11:47 am
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Same.


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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 19 Apr , 2024 2:08 pm
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Alatar wrote:
Resource Limit Is Reached
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later.
Coincidentally, my response to all work emails starting today.

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 12:13 pm
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Getting that message more and more often.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 1:44 pm
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Yeah, I'd personally be changing provider. Site isn't anywhere near busy enough to be struggling like that

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 2:02 pm
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It certainly is worth considering, though it is bit daunting for a relatively non-technical person like me to face, particularly since I am pretty busy right now.


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 3:37 pm
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From what I understood, the problem arose from some bad code in our php.ini file? Did we find out if it was one of our add-ons that was adding the bad code?

If that's correct, I think changing providers wouldn't help.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 3:43 pm
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When we speculated that it might have been malware instead of one of the add-ons, they did a scan and said that it came up clean. So I suspect that it is one of the add-ons. But my knowledge level is too low for me to see anything with a high degree of confidence.

I can say with a high degree of confidence that the current level of customer service at inmotion is poor. I still have not gotten any response to the ticket that I submitted yesterday. The situation is still in the inconvenient stage and not back to the "no one can access the board" stage, but I suspect we will be back there again.


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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 26 Apr , 2024 4:53 pm
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I am debating even bringing up Discord as a backup option, given that their privacy options aren't nearly as robust as the private board. But if all else fails?

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