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HoF down? TORC down? General Help for Sister Board Issues

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:30 pm
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I went to their Facebook page and found this post:
Quote:
Our System Administration team has identified connection issues with our East and West Coast Data Center and assets. Customers with accounts housed here may experience temporary connectivity issues to their website, email, and our main website while this issue persists. While we are not specifically sure what the root cause is now, we have enacted standard industry practices in troubleshooting the issue. Our Systems team is working alongside the Tier3 team simultaneously to resolve the issue as soon as possible, as well as to take proactive steps in the event that there are further unforeseen issues. We can assure you that there are several teams of people working on this. This is our highest priority right now. Thank you for your patience.


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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:31 pm
The Grey Amaretto as Supermega-awesome Proud Heretic Girl
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Weird.

But HoF is still down for me regardless.

Cross-posted with V.

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:34 pm
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Quote:
The problem has been traced to some idiot in Canada who was fiddling with some tapatalk settings. Police are on the scene now. An arrest was attempted, but was foiled by two huge ferocious dogs. Negotiations are ongoing.

Last edited by Jude on Tue 08 Jun , 2021 7:34 pm, edited 1 time in total.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:34 pm
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Lot of angry people commenting in response to that Facebook post (which was just posted about ten minutes ago)!


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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:53 pm
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Oh my God, I had not seen your post earlier, Jude. I almost busted a gut laughing!


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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Tue 08 Jun , 2021 7:54 pm
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And it is back up!


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Impenitent
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Wed 09 Jun , 2021 7:26 am
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Not for me. Tapatalk won't let me into HoF. I can access via browser but without Tapatalk my involvement will be dramatically reduced.


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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 11 Jun , 2021 3:11 am
The Grey Amaretto as Supermega-awesome Proud Heretic Girl
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I'm having the same issue, Impy.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 11 Jun , 2021 4:05 am
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Jude and Al are working on it.


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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Fri 11 Jun , 2021 10:41 am
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Thanks, V, and thanks, Jude and Al!

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 5:41 pm
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I'm just getting ready to attempt the upgrade to Hall of Fire. If you've just come from there wondering why it's not working, now you know.

Wish me luck! :cheers:

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:12 pm
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I think I broke something :(

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:16 pm
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Uh oh!

I see that I can get to the board index, but then when I click on a thread it says:
Quote:
This page isn’t working right now
thehalloffire.net can't currently handle this request.


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:24 pm
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Yes, same for me.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:27 pm
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I'm confident that you can fix it. :)


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:32 pm
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You have waaaaay too much confidence in me. Nevertheless, I'll keep trying...

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 6:45 pm
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:hug:


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 7:02 pm
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So, just to give more details:

For my first attempt, I tried to use the built-in File Manager in cPanel. It doesn't allow you to upload folders, so I did it piecemeal. Then when I started the install, it said there were no files to update, just some database changes. Once that was done, I visited the admin panel, and saw that the version was still listed as 3.3.3. I renamed the install folder as OLDinstall, to re-enable the board while I researched further. Then I discovered the topic pages weren't working, although the forum pages and home page still work.

For my second attempt, I'm not using the File Manager but an FTP client. It seems the one I'm used to, FileZilla, has been flagged as containing malware. The users on the forums are debating whether it's been falsely flagged or not, but my system is not letting me use it. So I downloaded CoreFTP, and am now uploading the files again. It's taking a looooong time.

More info as it arrives...

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 7:06 pm
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That's all way over my head. Which is why I didn't want to try to do it myself. I'm sure that if you can't quite figure it out, Al will be able to help. Sorry it is turning into such a pain, and such a time suck.


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Sat 17 Jul , 2021 7:30 pm
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Just in case it ends up that I'm not successful, is it a simple matter for the hosts to restore the latest backup?

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